Digital Download Instructions

💻 How Your Download Works (Instant Delivery — Pendora Digital Downloads)

  1. Buy the product: Complete checkout and payment.
  2. Order confirmation page: After payment, click the “Download” button on the order confirmation / “Thank You” page to get your file.
  3. Check your email: You’ll also receive a download link by email from the shop — keep that email to re-download later.
  4. Download the file: Click the button or link, and your DTF PNG (or ZIP) will begin downloading. Save it somewhere safe on your device.
  5. Multiple downloads & expiration:
  • Each order includes up to 3 downloads per file.
  • Your download link will expire 14 days (336 hours) after purchase.
  • If your link expires or you reach the limit, message us with your order number and we’ll resend your download link one time.

     6. Didn’t receive your link?

  • Check your spam/junk folder or any alternate email addresses used at checkout.
  • If you still don’t see it, contact us with your order number — we’ll manually send your files.

🗂️ If Your File Comes as a ZIP Folder

Some designs are delivered as ZIP files — this is a compressed folder that contains one or more images, mockups, or design files.
You’ll need to unzip (extract) it before you can use your files.

💻 How to Unzip on a Computer

Windows:

  1. Locate the downloaded .zip file on your computer.
  2. Right-click the file and select “Extract All…”.
  3. Choose where to save your files and click Extract.
  4. Open the new folder to access your PNG or design files.

Mac:

  1. Double-click the .zip file.
  2. It will automatically extract and create a new folder in the same location.
  3. Open that folder to view your files.

📱 How to Unzip on a Phone or Tablet

iPhone / iPad (iOS):

  1. Tap the .zip file in your Files app.
  2. It will unzip automatically and create a new folder with your files.
  3. Tap to open and save your images to Photos or Files.

Android:

  1. Open your Files or My Files app.
  2. Tap the .zip file, then tap Extract or Unzip.
  3. Your files will appear in a new folder — ready to use or move.

💡 Tip: If you have trouble opening a ZIP file, try using a free unzip app like:

  • WinZip, 7-Zip, or WinRAR (Windows)
  • The Unarchiver (Mac)
  • iZip or WinZip Mobile (iPhone / Android)

📦 Important:
This is a digital product only — no physical item will be shipped.
Please make sure to download and back up your files before the link expires.
Instant-download items don’t accept returns, exchanges, or cancellations.
If you have any issues, please contact me — I’m always happy to help 💛